Delivery
The following delivery options are available. Please note that delivery times can vary and we are not responsible for the performance of the carrier.
Orders are dispatched Monday to Friday. Orders will typically be dispatched the next working day after receipt.
Please note that delivery costs are subject to change and may exceed those shown below for larger packages. Please check the delivery cost in your basket before checking out.
For deliveries outside the UK the customer is responsible for payment of any import customs duties or fees.
UK
| Delivery Option | Cost | Delivery Time |
|---|---|---|
| Royal Mail 1st Class (Small Parcel up to 2kg) | £3.99 | Typically 1-3 working days |
Europe
| Delivery Option | Cost | Delivery Time |
|---|---|---|
| Royal Mail International Tracked (Small Parcel up to 500g) | £11.99 | Typically 3-7 working days |
Rest of the World*
| Delivery Option | Cost | Delivery Time |
|---|---|---|
| Royal Mail International Standard (Small Parcel up to 500g) | £13.99 | Typically 6-10 working days |
*Please note that we are not able to deliver to the United States or Canada.
Returns & Refunds
If you receive a product which you believe to be damaged in transit or defective then please contact us immediately at contact@routestonutrition.co.uk so that we can assist you. We cannot accept claims for damaged or defective products more than 14 days after the date of dispatch of the order.
You may cancel an order within 14 calendar days of the date of the order.
You may return unwanted products within 30 days of the date of the order.
Unwanted products can only be accepted for return in re-saleable condition, i.e. in original undamaged packaging with all protective seals intact. We cannot accept returns of any unwanted products if the container has been opened or the protective seal broken.
If you wish to cancel an order or return any items you need to advise us in writing. Please first contact us at contact@routestonutrition.co.uk providing details of your order (name, date and order number) to obtain authorisation.
Please do not return any goods to us without first obtaining authorisation from us otherwise we will not be able to process the return.
If you are returning items because they are defective or incorrectly supplied then we will refund the postage costs of returning the goods to us.
If you are returning items because they are unwanted then you will need to pay the cost of returning the items to us.
Further Information
For further information, including details of your statutory rights, please see our Terms of Sale at routestonutrition.co.uk/terms.